We send all online shop orders via Royal Mail 48-Hour Tracked Delivery.
This service is reliable, affordable, and helps us keep our environmental impact lower through efficient UK-wide delivery.

• Delivery time: 2–4 working days from dispatch

• Delivery days: Monday to Saturday

• Tracking: Included as standard

• Cost: £4.95

Please note: Delivery times may vary during busy periods (Christmas, bank holidays, postal strikes).

Europe Delivery

We ship eligible items to Europe using Royal Mail International Tracked & Signed.
This is a secure, fully trackable service with a signature required on delivery.

• Cost: £15.00

• Delivery time: 6–7 business days from dispatch

• Tracking: Included

• Signature: Required upon delivery

Rest of the World

(USA, Canada, Australia, New Zealand)

Orders are sent via Royal Mail International Signed, offering a safe and reliable service for overseas customers.

• Cost: £30.00

• Delivery time: 6–7 business days from dispatch

• Signature: Required upon delivery

• Tracking: Available in most regions

Please be aware that customs processing times may occasionally extend delivery windows.

Packaging & Sustainability

We carefully pack each order using eco-friendly and recyclable materials wherever possible.

Our focus is on reducing unnecessary waste while ensuring your items arrive beautifully and securely.

• We avoid single-use plastics

• We favour paper-based and recyclable packaging

• Gift message options are available at checkout

• Some products include optional gift wrap

Dispatch Times

We aim to dispatch all orders within 2–3 working days.

You’ll receive an email confirmation once your order has shipped.

For personalised items — such as adoption packs or fundraising materials — please allow an additional 1–2 working days for preparation.

Delivery Areas

We currently ship to:

• United Kingdom

• Europe

• USA, Canada, Australia, New Zealand

If you're based outside these areas, you can still support us through:

• Digital otter or butterfly adoptions (delivered worldwide)

• Online donations

Missing or Delayed Orders

If your parcel hasn’t arrived within:

• UK: 7 working days

• Europe / International: 10–12 working days

after dispatch, please contact us: info@ottersandbutterflies.co.uk

We’ll be happy to investigate and resolve the issue as quickly as possible.

Thank You